Terms of Service

Version 2026-07-31 — in force from 31 July 2026

These terms are an agreement between Weslley David Botelho Santos ("Fidei", "we"), Avenue Coghen 23, 1180 Uccle, Brussels, Belgium, company number BE1032.434.445, VAT BE1032.434.445, and the business that opens an account ("you"). By creating an account you accept them.

1. What the service is

Fidei is a digital loyalty platform. It lets you design stamp cards and membership cards, publish a public sign-up page, issue passes to Apple Wallet and Google Wallet, record stamps and redemptions at your locations, and see how your programme is performing.

The service is provided to businesses. It is not for consumers, and it is not for personal use.

2. Your account

You must give accurate details when you sign up and keep them current. You are responsible for everything done under your account and for keeping your password confidential. Tell us promptly at contact@botelho.solutions if you believe your account has been compromised.

Staff accounts you create are your responsibility. Remove them when someone leaves.

3. Trial, plans and payment

Every plan begins with a 14-day free trial. No payment is taken during the trial and you may stop at any time.

Plans, their monthly prices and their limits on locations, card designs and staff accounts are those shown on our pricing page and in your account at the time you subscribe. We may change prices for future billing periods with at least 30 days' notice; you may cancel before the change takes effect.

Fees are stated exclusive of VAT and other applicable taxes unless said otherwise.

4. Your obligations regarding your customers' data

This section matters more than any other. Read it.

When your customers join your loyalty card, you are the data controller of their personal data and Fidei is your processor. That is not a formality — it means the legal duties toward your customers are yours, not ours. In particular you must:

1. Have a lawful basis for collecting and using your customers' data, and be able to show it.
2. Show them the Member Privacy Notice before they sign up. The sign-up page does this automatically; do not attempt to remove, obscure or bypass it.
3. Never upload or enter customer data obtained unlawfully, or obtained for a different purpose, into the service.
4. Honour your customers' rights — access, correction, erasure, objection, withdrawal of consent — promptly, and ask us for help where you need it.
5. Only send marketing to customers who opted in, and stop as soon as one opts out.
6. Enter into the Data Processing Agreement, which forms part of these terms and sets out how Fidei processes data on your behalf.

If you do not do these things, you are in breach of these terms and, more importantly, of data protection law.

5. Acceptable use

You may not: use the service unlawfully or to harm anyone; enter data you have no right to hold; attempt to access another business's data; probe, scan or interfere with the security of the service; use it to send unsolicited marketing; reverse-engineer or resell the service; or use automated means to create accounts or enrol members in bulk.

We may suspend an account that is causing harm to the service or to others, and will tell you why as soon as we reasonably can.

6. Availability and support

We work to keep the service available and to fix faults promptly, but we do not promise uninterrupted operation. Maintenance, third-party outages (including Apple's and Google's wallet services) and events outside our control can all cause interruptions.

7. Intellectual property

Fidei and its software remain ours. You keep everything that is yours: your brand, logo, card designs and customer data. You grant us only the licence needed to run the service for you — for example, to display your logo on the passes we issue on your behalf.

8. Warranties

The service is provided "as is". To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement. Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

9. Liability

To the extent the law allows, neither party is liable for indirect or consequential loss, loss of profit, loss of business, or loss of goodwill.

Our total liability arising out of or in connection with these terms in any 12-month period is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

This limit does not apply to your obligations under section 4, to either party's confidentiality obligations, or to liability that cannot lawfully be limited.

10. Term and termination

These terms run until terminated. You may close your account at any time from your settings, or by writing to us. We may terminate on 30 days' notice, or immediately for a material breach that is not remedied within 14 days of us asking.

On termination we stop processing your customers' data and delete or return it in line with the Data Processing Agreement. Export your data before you close the account — after the period stated there, it is gone.

11. Changes to these terms

We may update these terms. If a change is material, we will tell you in advance and ask you to accept the new version in the app before you continue. Every previous version stays published so you can see what you agreed to and when.

12. Governing law

These terms are governed by the laws of Belgium. Disputes are subject to the exclusive jurisdiction of the courts of Brussels, Belgium. Nothing here deprives you of any mandatory protection of the law of the country where you are established.

---

Contact: contact@botelho.solutions.